Customer Support Representative - billing questions (remote)

We are growing our team at Redstone Umber Facilities Group and adding a Customer Support Representative whose main responsibility will be billing questions. Clear communication between supervisors and crews matters. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including supply orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with supply orders. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Buffalo. • Applications are reviewed on a rolling basis.