Customer Support Representative - billing questions (remote)

We are growing our team at Nova Telecom and adding a Customer Support Representative whose main responsibility will be billing questions. We keep people connected and take outages personally. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including field visits, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Madison. • Applications are reviewed on a rolling basis.