Customer Support Representative - billing questions (remote)

Nova Timber Insurance is looking for a Customer Support Representative. The job centres on billing questions for claims, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including claims, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with a monthly team day in Charleston. • We reply to every applicant.