Customer Support Representative - billing questions (remote)

Cedar Vale Manufacturing Partners is looking for a Customer Support Representative. The job centres on billing questions for tooling, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including tooling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with tooling. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Milwaukee. • We will tell you what to expect at each step of the hiring process.