Customer Support Representative - billing questions (remote)

Harborlight Umber Arts Center Group runs a venue and education programmes in Knoxville, and we need a Customer Support Representative to lead our billing questions. Everyone pitches in on show days. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Knoxville. • Applications are reviewed on a rolling basis.