Customer Support Representative - billing questions (remote)

Summit Cobalt Auto Group is looking for a Customer Support Representative. The job centres on billing questions for warranty claims, and it would suit someone who likes steady, practical work. You would join a small organisation of about 28 people, working mostly from home. What you will do • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with a monthly team day in San Diego. • Applications are reviewed on a rolling basis.