Customer Support Representative - billing questions (remote)

We are growing our team at Rivermark Mill Legal Group and adding a Customer Support Representative whose main responsibility will be billing questions. People here care about clients, not just cases. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with trust accounts. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Dallas. • Applications are reviewed on a rolling basis.