Customer Support Representative - billing questions (remote)

Harborlight Rook Property Management is a Fresno property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our billing questions. We are flexible about schedules. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with quarterly visits in Fresno. • We will tell you what to expect at each step of the hiring process.