Customer Support Representative - billing questions (remote)

Silverline Wilder Property Management Group looks after rental homes across the Cincinnati area, and we need a Customer Support Representative to lead our billing questions. Residents are neighbours, not numbers. What you will do • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in Cincinnati. • Applications are reviewed on a rolling basis.