Customer Support Representative - billing questions (remote)

Stonegate Granite Press is a printer and publisher in Spokane serving local and national clients, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including print quotes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Spokane. • We will tell you what to expect at each step of the hiring process.