Customer Support Representative - billing questions (Raleigh, NC)

Redstone Ivory Facilities looks after properties across the Raleigh region. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Full-time, on a regular day shift. • On site in Raleigh. • We reply to every applicant.