Customer Support Representative - billing questions (Raleigh, NC)

Silverline Lantern Auto Group operates automotive service and parts businesses around Raleigh, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 715 people based in Raleigh. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Full-time, with a steady weekday schedule. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.