Customer Support Representative - billing questions (Raleigh, NC)

We are growing our team at Rivermark Juniper Civic Services and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 22 people based in Raleigh. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including public records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Raleigh. • We reply to every applicant.