Customer Support Representative - billing questions (Raleigh, NC)

We are growing our team at Highbridge Haven Auto Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in Raleigh. What you will do • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with customer estimates. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Raleigh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.