Customer Support Representative - billing questions (Raleigh, NC)

We are growing our team at Clearpath Oak Inspection Services Group and adding a Customer Support Representative whose main responsibility will be billing questions. Technicians travel and report carefully. What you will do • Resolve billing and account issues, including certifications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Full-time, on a regular day shift. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.