Customer Support Representative - billing questions (Raleigh, NC)

We are growing our team at Greenridge Forge Facilities and adding a Customer Support Representative whose main responsibility will be billing questions. Bilingual teams are common. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with contractor visits. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Raleigh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.