Customer Support Representative - billing questions (Raleigh, NC)

Silverline Cross Legal Group Partners provides legal services in Raleigh across employment, housing and small-business law, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 30 people based in Raleigh. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with trust accounts. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Raleigh, with some flexibility after the first few months. • We reply to every applicant.