Customer Support Representative - billing questions (Providence, RI)

Bright Nest Housing is a nonprofit housing provider in Providence. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with waiting lists. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Providence. • We will tell you what to expect at each step of the hiring process.