Customer Support Representative - billing questions (Providence, RI)

Silverline Cobalt Medical Group is a Providence company producing monitoring and surgical equipment. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 50 people based in Providence. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including complaint handling, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with complaint handling. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Providence. • Applications are reviewed on a rolling basis.