Customer Support Representative - billing questions (Providence, RI)

Greenridge Beacon Water Authority supplies drinking water and treats wastewater for Providence and nearby communities. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 15 people based in Providence. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Full-time, Monday to Friday. • On site in Providence, with some flexibility after the first few months. • We reply to every applicant.