Customer Support Representative - billing questions (Providence, RI)

Harborlight Lantern Water Authority supplies drinking water and treats wastewater for Providence and nearby communities, and we need a Customer Support Representative to lead our billing questions. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Providence. • We reply to every applicant.