Customer Support Representative - billing questions (Providence, RI)

Bright Iron Markets is looking for a Customer Support Representative. The job centres on billing questions for pricing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pricing, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Providence, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.