Customer Support Representative - billing questions (Providence, RI)

Nova Vista Water Authority is looking for a Customer Support Representative. The job centres on billing questions for billing accounts, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Providence. • Applications are reviewed on a rolling basis.