Customer Support Representative - billing questions (Portland, OR)

Greenridge River Water Authority Group operates treatment plants and pipelines around Portland, and we need a Customer Support Representative to lead our billing questions. Crews and office staff work closely together. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Portland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.