Customer Support Representative - billing questions (Portland, OR)

We are growing our team at Greenridge Bright Water Authority and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 789 people based in Portland. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Portland. • Applications are reviewed on a rolling basis.