Customer Support Representative - billing questions (Portland, OR)

We are growing our team at Stonegate West Environmental Services and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 909 people based in Portland. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with fleet maintenance. Working arrangement • Full-time, with a steady weekday schedule. • On site in Portland. • We will tell you what to expect at each step of the hiring process.