Customer Support Representative - billing questions (Pittsburgh, PA)

We are growing our team at Bluepeak Ivory Environmental Services and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 289 people based in Pittsburgh. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service complaints, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service complaints. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.