Customer Support Representative - billing questions (Pittsburgh, PA)

Ironwood Yarrow Facilities is looking for a Customer Support Representative. The job centres on billing questions for customer sites, and it would suit someone who likes steady, practical work. Bilingual teams are common. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer sites, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer sites. Working arrangement • Full-time, on a regular day shift. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.