Customer Support Representative - billing questions (Pittsburgh, PA)

We are growing our team at Amberfield Birch Telecom and adding a Customer Support Representative whose main responsibility will be billing questions. We keep people connected and take outages personally. What you will do • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer tickets. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.