Customer Support Representative - billing questions (Pittsburgh, PA)

Bluepeak Juniper Energy is looking for a Customer Support Representative. The job centres on billing questions for hardship programmes, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Pittsburgh. • We reply to every applicant.