Customer Support Representative - billing questions (Phoenix, AZ)

Clearpath Yarrow Civic Services Group is looking for a Customer Support Representative. The job centres on billing questions for public records, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including public records, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Phoenix, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.