Customer Support Representative - billing questions (Phoenix, AZ)

Westbrook Amber Insurance is an insurance company in Phoenix with claims and service teams. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Phoenix. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Phoenix. • Applications are reviewed on a rolling basis.