Customer Support Representative - billing questions (Phoenix, AZ)

We are growing our team at Clearpath Financial and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 156 people based in Phoenix. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Phoenix. • Applications are reviewed on a rolling basis.