Customer Support Representative - billing questions (Philadelphia, PA)

Rivermark Stone Transit Planning Group is looking for a Customer Support Representative. The job centres on billing questions for accessibility audits, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Philadelphia. What you will do • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with accessibility audits. Working arrangement • Full-time, Monday to Friday. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.