Customer Support Representative - billing questions (Philadelphia, PA)

Harborlight Keystone Transit Planning plans bus and rail service for cities around Philadelphia. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Philadelphia. What you will do • Resolve billing and account issues, including survey data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Full-time, Monday to Friday. • On site in Philadelphia. • Applications are reviewed on a rolling basis.