Customer Support Representative - billing questions (Orlando, FL)

We are growing our team at Cedar Cobalt Manufacturing and adding a Customer Support Representative whose main responsibility will be billing questions. Many of our supervisors started on the floor. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including tooling, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with tooling. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Orlando, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.