Customer Support Representative - billing questions (Orlando, FL)

We are growing our team at Ironwood Yarrow Banking Services and adding a Customer Support Representative whose main responsibility will be billing questions. We promote from within and train well. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including card disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Orlando, with some flexibility after the first few months. • We reply to every applicant.