Customer Support Representative - billing questions (Orlando, FL)

Lumen Hollow Freight is looking for a Customer Support Representative. The job centres on billing questions for proof of delivery, and it would suit someone who likes steady, practical work. We reward reliability. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with proof of delivery. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Orlando. • We reply to every applicant.