Customer Support Representative - billing questions (Omaha, NE)

Cedar Ivory Banking Services Group is looking for a Customer Support Representative. The job centres on billing questions for branch operations, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with branch operations. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Omaha. • We reply to every applicant.