Customer Support Representative - billing questions (Omaha, NE)

We are growing our team at Clearpath Juniper Civic Services Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in Omaha. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including case files, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with case files. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.