Customer Support Representative - billing questions (Omaha, NE)

Redstone Cedar Legal Group is looking for a Customer Support Representative. The job centres on billing questions for document review, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including document review, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with document review. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Omaha, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.