Customer Support Representative - billing questions (Omaha, NE)

Northwind Iron Insurance is looking for a Customer Support Representative. The job centres on billing questions for catastrophe response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with catastrophe response. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Omaha, with some flexibility after the first few months. • We reply to every applicant.