Customer Support Representative - billing questions (Omaha, NE)

Cedar Ivory Banking Services Group is looking for a Customer Support Representative. The job centres on billing questions for fraud alerts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with fraud alerts. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Omaha. • Applications are reviewed on a rolling basis.