Customer Support Representative - billing questions (Omaha, NE)

Bluepeak Amber Markets operates grocery and general-merchandise stores around Omaha. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 132 people based in Omaha. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pricing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Omaha. • We reply to every applicant.