Customer Support Representative - billing questions (Oakland, CA)

Ironwood Meridian Legal Group is looking for a Customer Support Representative. The job centres on billing questions for client files, and it would suit someone who likes steady, practical work. You would join a small organisation of about 24 people based in Oakland. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including client files, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with client files. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Oakland. • We will tell you what to expect at each step of the hiring process.