Customer Support Representative - billing questions (New Orleans, LA)

Redstone Vale Property Management Group is looking for a Customer Support Representative. The job centres on billing questions for maintenance requests, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in New Orleans. • We reply to every applicant.