Customer Support Representative - billing questions (New Orleans, LA)

Westbrook Keystone Energy Group is an energy provider in New Orleans focused on reliable service and fair billing, and we need a Customer Support Representative to lead our billing questions. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter readings, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in New Orleans. • We reply to every applicant.