Customer Support Representative - billing questions (New Orleans, LA)

Harborlight Wilder Insurance provides coverage to households and businesses around New Orleans, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including premium billing, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with premium billing. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in New Orleans. • Applications are reviewed on a rolling basis.