Customer Support Representative - billing questions (Nashville, TN)

Cedar Summit Insurance is an insurance company in Nashville with claims and service teams. We are hiring a Customer Support Representative to take on billing questions. We care about how people feel on the worst day of their year. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Nashville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.