Customer Support Representative - billing questions (Nashville, TN)

Bluepeak Labs is a regional lender in Nashville with branches and a growing mobile service. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 25 people based in Nashville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.